Shipping policy
1. Shipping Methods and Timeframes
a. Standard Shipping: We offer standard shipping services for all orders. The estimated delivery time will be provided in the order confirmation. Please note that delivery times may vary based on location and other factors beyond our control.
b. Expedited Shipping: Expedited shipping options are available for an additional fee. The estimated delivery time for expedited orders will be communicated during the order confirmation process.
2. Shipping Costs
a. Shipping Fees: Shipping fees are calculated based on the shipping method selected, the destination address, and the weight/size of the order. The total shipping cost will be provided during the checkout process.
b. Taxes and Duties: Customers are responsible for any applicable taxes, customs duties, or other fees associated with the shipment if shipping outside of the USA.
3. Order Processing Time
a. Processing Time: Orders will be processed within 1 business day from the date of order confirmation and payment. The processing time may vary based on the complexity of the custom design and packaging requirements.
b. Design Approval: Orders will not be processed until the design is approved by the customer.
4. Shipment Tracking
a. Tracking Information: Once the order is shipped, customers will receive a shipping confirmation email with a tracking number. Customers can use this tracking number to monitor the status and location of their shipment.
b. Delivery Updates: We are not responsible for delays in delivery caused by events beyond our control, such as weather conditions, natural disasters, or carrier disruptions. However, we will make every effort to provide timely updates in such situations.
5. Shipping Address
a. Accuracy: Customers are responsible for providing accurate and complete shipping information during the checkout process. Any errors in the shipping address may result in delivery delays or additional charges.
b. Changes: If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will make every effort to accommodate address changes, but we cannot guarantee success.
6. Lost or Damaged Shipments
a. Lost Shipments: In the rare event that a shipment is lost in transit, please contact our customer service team. We will work with the carrier to locate the package or provide a suitable resolution.
b. Damaged Shipments: If your order arrives damaged, please report the issue within 48 hours of receiving the shipment. Provide photographic evidence of the damage, and we will initiate a claim with the carrier and work towards a resolution.
7. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at info@cheetahpak.com or (971) 200-5801.
By placing an order with Cheetah Pak, you agree to comply with and accept the terms outlined in this Shipping Policy.